Customer Engagement Administrator Vacancy at Anglo American | How to Apply

Here is an exciting opportunity for you to join us as a Customer Engagement Administrator and play a vital role in developing strong working relationships by providing efficient resolution to queries at our Walk-In Contact Centre at Tumela Mine, Thabazimbi, South Africa, Limpopo.

You’ll look after our most important resource. Our people!

As Global Shared Services (GSS), our commitment to partnership is at the core of our values. As a global business partner, we deliver flawless transactional, value added and customer-focused services to support the Anglo-American organisation.

We invite talented people who can deliver high standard performance through innovative end-to-end processes. Using automation and other digital platforms in service delivery.  We welcome customer centric individuals with a broad base of capabilities, to join our global family.

As part of this role, you will investigate queries reported by internal customers and former employee/s, validate engagement packs and engage new employees on the SAP system.

Your daily activities will include the escalation of unresolved queries to the processing teams for remedial action and accurately verify documents in terms of the HR policies, procedures and relevant conditions of employment.

You will act as a distribution point for Global Shared Services and will be required to print pay slips IRP5’s and Retirement Fund statements for distribution to the relevant employees.

This role is in the Human Resources department at a Band 8 level reporting to the Customer Engagement Supervisor.

You will need the following:

• Matric / Grade 12
• Payroll qualification

Experience:

• Relevant SAP Payroll experience
• Solid experience on SAP payroll capturing system knowledge
• Experience in scanning of documents to Global Work-Bench (GWB) filing system

What we offer

When you join Anglo American- Global Shared Services, you can expect to enjoy a competitive salary and benefits package, but more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company – and we’re still growing all the time.

Who we are

Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine. We work together with our key partners and stakeholders to unlock the sustainable value that those resources represent for our shareholders, the communities and countries in which we operate and for society at large. Anglo American is re-imagining mining to improve people’s lives.

How we are committed to your safety

Nothing is more important to us than ensuring you return home safely after a day’s work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we’re also continually investing in new technologies – from drones to data analytics – that are helping to make mining safer.

Inclusion and Diversity

Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential.

Background checks

Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications.

How to apply

To apply for this role, please complete our online application form. You will have the opportunity to upload your CV and other relevant documentation as part of this process.

Closing Date: 25 January 2021