Clicks Group Limited Vacancy Application Details – Latest Jobs Opening in South Africa.
Information about Clicks Group Limited Jobs Recruitment application form, vacancy requirements, eligibility, available positions, how to apply, and closing date.
All Eligible and Interested applicants should apply for the available Job position at Clicks Group Limited before the recruitment application deadline published below on Southafricaportal.com as obtained from the official Clicks Group Limited Jobs Careers website/portal.
Clicks Group Limited Vacancy Application Details
Instructions:
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Job Descriptions
Position Summary
Introduction
We are looking to recruit a permanent Contact Centre Consultant to work for United Pharmaceutical Distributors (UPD). The role will be based at Lea Glen, Roodepoort and will report to the Call Centre Supervisor.
Job description
Job Purpose:
- To deliver a professional, effective and efficient customer service to clients on both incoming and outgoing calls, focusing on increasing company sales and maximizing revenue.
Job Purpose:
- Receive and promptly answer incoming customer calls.·
- Capture customers’ order accurately and timeously on to the UPD on line.·
- Develop customer relationships in order to maximise revenue/purchases from the customers and meet individual and departmental sales targets.·
- Make outbound calls timeously in order to meet cut-off times and work towards achievement of sales targets and build customer relationships.·
- Comply with Good Wholesale and Distribution practice;
- Adhere to UPD SOP’s during the process of answering the customers’ calls.·
- Record, rectify and report errors to the Manager at the end of each cut-off.·
- Comply with and meet operational cost containment targets and stipulated cut-off time and deadlines
Minimum requirements
- Matric or NQF Level 4·
- Minimum 1 year in a Customer Service related environment·
- Pharmaceutical distribution experience
- Knowledge of Microsoft Word, outlook and Excel.
- Excellent communications skills and telephone etiquette.·
- Good knowledge of contact centre procedures.
- Adhering to Principles and Values·
- Presenting and Communicating Information·
- Delivering Results and Meeting Customer Expectations·
- Coping with Pressures and Setbacks·
- Working with People
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