e.tv Vacancy for – Latest Jobs Opening in South Africa.
Details about e.tv Jobs Recruitment application form, vacancy requirements, eligibility, available positions, how to apply, and closing date.
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All Eligible and Interested applicants should apply for the available Job position at e.tv before the recruitment application deadline published below on Southafricaportal.com as obtained from the official Jobs Careers website/portal.
e.tv Jobs Vacancy Application Details
Instructions:
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- Don’t forget that the e.tv recruitment application is totally free of charge
- Make sure you meet the vacancy position requirements
- Don’t send anyone money for this recruitment opportunity.
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Job Description
Company
e.tv
Reference #
etv118
Published
05/11/2020
Contract Type
Temporary
6 Months
Salary
Market Related
Location
Johannesburg, Gauteng, South Africa
Introduction
e.tv is South Africa’s biggest independent, free-to-air television channel. With over 16 million viewers, e.tv appeals to all races, ages and income groups and is the most viewed English language channel in the country. We are the destination of choice for local and international entertainment, a place where viewers can come together to set their imaginations free.
Job Functions
Call Centre
Industries
Call Centre & Helpdes
Specification
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- The incumbent would be required to respond to, resolve and log all viewer correspondence, monitor transmission, source relevant information, and promote the eMedia brand through excellent customer service.
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- Reporting to the Manager: Retail Operations The key performance areas include but are not limited to
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- 1.Correspondence
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- Receiving incoming viewer calls and achieving an average call quality of at least 80%.
- Ad-hoc monitoring of transmission of OVHD channels in order to pro-actively identify and report transmission problems.
- Logging all viewer information on our Customer Relationship Management Software and achieving a logging quality of at least 90%.
- Achieving a response quality of at least 80% on written platforms.
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- 2.Maintain customer relations
- Resolving and responding to customer queries, complaints, comments and suggestions
- Providing advice to callers about Open View related issues
- Promoting of the e and Open View brand names and loyalty to the channel through excellent service deliver
Requirements
A relevant school leaving certificate
A minimum of 1 years’ experience in a Customer Service / Sales / Consumer Electronics (TV, Radio or Sound System) environment
A minimum of 1 years’ experience in a Customer Service / Sales / Consumer Electronics (TV, Radio or Sound System) environment
Job Closing Date
09/11/2020
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Hey etv this is siphesihle , a well behaved manner guy who has 3 Years customer service and sales experience hope im your guy peace burn !