FirstRand Vacancy For Call Centre Agent I – Latest Jobs Opening in South Africa.
Information about FirstRand Jobs Recruitment application form, vacancy requirements, eligibility, available positions, how to apply, and closing date.
All Eligible and Interested applicants should apply for the available Job position at FirstRand before the recruitment application deadline published below on Southafricaportal.com as obtained from the official FirstRand Jobs Careers website/portal.
FirstRand Vacancy For Call Centre Agent I – Application Details
Instructions:
- Don’t forget that the FirstRand vacancy application is totally free of charge
- Make sure you meet the vacancy position requirements
- Don’t send anyone money for this recruitment opportunity.
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Job Description
About us
- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing
- stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.
Purpose
Experience and qualifications
- Minimum Qualification – Grade 12
- Preferred Qualification – Relevant Diploma
- Experience – 1-3 years Call Centre Agent Experience
- Person must not be an unrehabilitated insolvent
-
additional requirements
Please note that this is a 6 months Call centre Operations CLPresponsibilities
- Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service
- Demonstrate teamwork as a valued team player
- Assess own performance through seeking timely and clear feedback and request training where appropriate
- Contribute to innovation by finding faster and more accurate ways of working
- Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
- Build and maintain stakeholder relationships
- Address customer needs in order to meet or exceed customer expectations
- Act responsibly with work related resources to contribute to cost containment
- Resolve customer queries received through inbound calls
- Answer inbound calls in the eBucks call centre to provide product and service information to customers
However, if you have any queries regarding the FirstRand Jobs Vacancy, Please kindly DROP A COMMENT below and we will respond to it as soon as possible.
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