Kirsten and Associates Jobs Vacancy 2020 Application – Latest Jobs in South Africa.
The Kirsten and Associates recruitment 2020 advertisement has been published for Major Roadside Assistance Bilingual – Cust Svs. All Eligible and Interested applicants should apply for the available Job position before the recruitment application deadline.
Kirsten and Associates Jobs Vacancy 2020.
Below, are the latest updates on Kirsten and Associates Jobs Vacancy application form, requirements, eligibility, available positions, qualifications needed, application guidelines, application deadline, how to apply, closing date, and others important links published on Southafricaportal.com as well as on the official Kirsten and Associates Jobs Careers website/portal.
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Details of the Kirsten and Associates Jobs Recruitment 2020.
•24/7 service of inbound bilingual (English/Spanish) calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as:
–flat tire(s)
–keys locked inside a car
–vehicle out of gas
–vehicle in an accident
- Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs
- Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes.
- Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives
- Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for secondary services
- Probe to identify the need of the customer based on vehicle inoperable situation
- Identify the customer’s location using Google Maps and other client tools
- Provide policy coverage details based on the specific client program
- Secure a Service Provider to assist the customer, based on the parameters of the policy’s program
- Provide status updates to customers calling after the initial request for assistance was processed
Requirements
- This is a best fit for an agent wanting to service from 8:00 AM –Noon EST and/or 4:00 PM -8:00 PM EST as 50% of shifts offered fall in these drive time windows.
- A working knowledge of google maps and other mapping resources.
Benefits
What to do Next;
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