MultiChoice Group Vacancy Application Details

The Organization

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai, and the Netherlands with principal operations in pay television, video entertainment, advertising, and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax, and European-based content security leader Irdeto. We’re proud to say we serve over 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment. Key areas of operations are:

• Storytelling ranging from content creation, production, and aggregation including the best global general entertainment, sport, and eminent African content library, delivered to customers
• Pay Television: direct-to-home satellite and digital terrestrial television services;
• SVOD: subscription video on-demand services across multiple online platforms with a focus on library and local content in developing markets, and
• Advertising: providing dynamic media solutions; handling commercial airtime, on-air sponsorships, content integration, and online sales across a variety of 130+ channel brands on linear TV, VOD, social media, and digital platforms.

The group’s strength lies in its focus on local language and culture, its entrepreneurial spirit, and the quality of its workforce. MultiChoice Group has a successful history of identifying trends early, adapting them for the markets in which it operates, and leveraging them to maximum advantage. The group generates revenues primarily through a subscription model, with a growing contribution from advertising revenue. Its key objectives are to:

• Expand Pay TV, SVOD subscriber base, and Advertising sales
• Focus on investment and technology
• Maintain a local approach
• Provide quality service
• Attract innovative and motivated employees

Join Africa’s most loved Storyteller!

Position Name

HR Administrator

Position ID

Reports to

HR Business Partner

Direct Reports

N/A

Division

Human Resources

Department

HR Services

Band

Key Customers

HR Business Partners and Generalists, Human Resources CoE, employees

Location

South Africa, Johannesburg, Randburg

Purpose of the Position

Within your functional workstream, you deliver cost-efficient and effective HR services to employees and managers across the organization, meeting all contracted Service Level Agreements (SLAs) and constantly applying a strong customer orientation attitude. You make sure to follow standard procedures and document all activities in order to meet legislative requirements and to meet the desired efficiency gains.

Key Performance Objectives

Tasks

Operational Delivery

• Process new hires, promotions, separations, employee status changes, and other employee lifecycle events on the system and ensure that deadlines are met.
• Create and maintain employee personal files and records
• Prepare payroll input and ensure that all necessary documents and approvals have been received and information is entered accurately on the system
• Provide an effective, quality transactional service according to key performance standards
• Carry out all transactional activities that lie within the responsibility of your functional workstream or provide tier-1 call centre HR support to all employees and leaders across MultiChoice Group
• Provide first-line HR data support and advice
• Ensure that admin related customer queries, complaints, and requests received are resolved accurately and taken to closure per the agreed SLA
• Maintain and monitor SLAs between HR Operations and business areas
• Review and regularly develop/customize HR reports & metrics to suit business needs
• Participate in regular meetings, invite stakeholders to HRSS functional workstream events, encourage participation and feedback from business into SLA improvement
• Inform business teams regarding changes
• Continually update all stakeholders on process changes, system updates, and all other relevant matters pertaining to HR Operations’ area of responsibility
• Be the SME in the functional workstream processes using the desired HR system
• Deliver continuously improved HR administrative services
• Document processes and procedures relating to system usage and navigation

Reporting

• Create regular reports and presentations on HR metrics
• Analyze employment-related data and prepare required reports
• Work closely with the Analytics team to contribute to reports and statistics through maintenance of accurate information and data records

Qualifications Essential:

• Post Matric qualification

Qualifications Preferred:

• A diploma in Human Resources Management, Math, Statistics, Computer Science or related field

Experience

• A minimum of 2-3 years’ work-related experience
• Ability to multi-task in a demanding environment
• Ability to manage complex multi-disciplinary initiatives using a process improvement approach
• Good knowledge and experience of administrative procedures
• Working knowledge of Microsoft Excel/Word/PowerPoint (Pivot Tables, Functions, Aggregate Formulas)
• Experience with HR information systems, reporting modules, and querying of databases
• Excellent troubleshooting skills, including the ability to identify, track and resolve issues timeously
• Must be able to handle highly confidential information in a professional manner

Key attributes and competencies

• Service-oriented: know SLAs and make sure to deliver within the agreed time and quality
• Precision: ensure to understand customer’s queries to be able to resolve it the first time
• Communication skills: ability to communicate with different types of workforces and hierarchical levels

Technical Competencies

• Basic understanding of related HR/Labour Legislation
• Working experience with HR data
• Administration
• Ability to understand, document, and apply guidelines, policies, and procedures
• Attention to detail

Behavioral Competencies

• Data Orientated
• Excellent Communication Skills
• Deadline Driven
• Customer-focused
• Motivated
• Accountability
• Teamwork
• Delegation
• Interpersonal Support
• Perseverance
• Motivating
• Prioritisation
• Analytical Thinking