Sage Vacancy Application Details

People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We’re writing our next chapter. Be part of it!

Experience has taught us that when our customers thrive, we thrive. As a team, we always start with what customers need. Through the good… and more challenging times. Innovating at pace so customers can manage their finances, operations and people. Every one of us shapes our culture at Sage – doing what’s right and succeeding together, united by our commitment to each other. We encourage each other to grow in our roles, in our careers and as individuals.

Follow us on our social media sites below to join in conversations about career tips, open positions and company news! #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us at careers@sage.com for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.

The Social Media Customer Service Representative is a champion for the Social Services team vision and mission in each region. They will provide the support needed for maintaining a healthy social media presence by monitoring and responding to poster’s questions or concerns in a timely manner and delivering just-in-time notifications about product, training, and service offerings,
The SMCSR will need to develop close relationships with other teams to ensure successful outcomes in escalated customer interactions. They will also work closely with the global DS team by in removing roadblocks and share ongoing feedback with the global DS team.

Key accountabilities and decision ownership:

• Respond to online activity concerning support and service issues made on our social media channels; primarily Twitter and Facebook; in a timely, friendly, and professional manner using Hootsuite (within 1 hr. of contact)

• “Listen” for customers in distress across all social platforms and respond as necessary using Brandwatch

• Promote online self-help resources as a first line resolution. (Sage website, Knowledgebase, Sage City, etc.)

• Identify the correct person, department, or region that can answer or help a customer. Reach out for help and follow up with both the customer and the in-house contact to ensure the issue is resolved in a timely manner.