Digicall – Telesales Agent Vacancy Application Details – Latest Jobs Opening in South Africa.
Information about Telesales Agent Jobs Recruitment application form, vacancy requirements, eligibility, available positions, how to apply, and closing date.
All Eligible and Interested applicants should apply for the available Job position at Telesales Agent before the recruitment application deadline published below on Southafricaportal.com as obtained from the official Telesales Agent Jobs Careers website/portal.
Telesales Agent Vacancy Application Details
Instructions:
- Don’t forget that the Telesales Agent vacancy application is totally free of charge
- Make sure you meet the vacancy position requirements
- Don’t send anyone money for this recruitment opportunity.
- Beware of Fraudsters!!!!
- Subscribe to our notification list with your email to receive the Latest Jobs Update in South Africa.
Job Descriptions
The Telesales Agent needs to sell consumer products using their objection handling and influencing skills while providing accurate product information in a friendly fashion, treating customers with respect, and providing excellent customers service with the aim to retain customers. The employee is required to reach sales targets and key performance indicator using the customer database provided by the Company.
Requirements
QUALIFICATIONS
Grade 12 or equivalent qualification
EXPERIENCE
- Min 2 years’ experience selling in a call center environment
- Basic working knowledge of MS Word, Excel, and Outlook – essential
- Excellent communication skills in English – verbal and written
- Other languages verbal skills – advantageous
- Telematics experience advantageous
RESPONSIBILITIES
Operational
- Making Outbound calls to customers from the database provided and selling the appropriate product to customers, handle objections and close the deal
- Taking inbound calls for customers interested in products
- An excellent understanding of the products and services on offer
- Excellent Telephone etiquette
- Communicating accurate information to the customer
- Adhering to all scripts and processes
- Capturing information on the company database
- Updating the database with correct information when and where necessary
- Disposition calls with the correct outcome
- Conduct internet research as required
- Meeting daily targets & KPI’s
- Attend weekly performance review sessions with Team leader / Coach
- Ensure to work in a respectful manner within a team as well as with clients on a daily basis telephonically or in person.
- 100% Adherence to Company Policies and Procedures
Competencies
- Documenting Facts- Writes fluently when documenting facts; understands arguments logically; focuses on finding facts.
- Convincing People- Is comfortable having to persuade others; shapes opinions by being outspoken; seeks to negotiate with others
- Showing Composure- Stays calm and relaxed during events; is not worried and tolerates stress levels; is composed in dealing with pressure.
- Thinking Positively- Is optimistic and positive; recovers easily from setbacks and obstructions; is jovial and projects cheerfulness.
- Meeting Timescales- Is target focused and meets deadlines; is punctual and keeps to schedule; is reliable in finishing tasks.
- Upholding Standards- Behaves ethically and justly; is discreet and maintains confidentiality; meets commitments by acting with integrity.
- Following Procedures- Conforms and adheres to rules; closely follows instructions and procedures; minimises risks by sticking to processes.
- Checking Things- Is meticulous in finding errors; ensures accuracy by being thorough and checking details; produces high quality work by being detailed.
- Meeting Timescales- Is target focused and meets deadlines; is punctual and keeps to schedule; is reliable in finishing tasks.
- Pursuing Goals- Strives to achieve outstanding results; is ambitious and acts with determination; persists through difficulties to achieve results.
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