Unique Personnel Jobs Vacancy for Sales Quality Analyst (QA) – Latest Jobs in South Africa 2020.
The Unique Personnel Jobs Vacancy for Sales Quality Analyst (QA), application form, requirements, eligibility, available positions, how to apply, application deadline [closing date] for 2020 intake has been published.
All Eligible and Interested applicants should apply for the available Job position before the recruitment application deadline as published on Southafricaportal.com as well as the official Unique Personnel Jobs Careers website/portal.
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Details of the Unique Personnel Jobs Recruitment 2020.
| 61001 | |
| Permanent | |
| Sales Quality Analyst (QA) | |
| E-Mail,MS Excel,MS PowerPoint,MS Word | |
| Telecommunications | |
| Johannesburg (Incl. Northern Suburbs) | |
| Gauteng | |
| The purpose of the Sales Quality Analyst role is to assess the quality of the sale being delivered to customer against a set of pre-defined customer, business and compliance standards in order to provide insight and also compliance check all sales that are performed in the call centre. Analysis and Feedback Provides feedback on Agents in terms of quality of calls assessed against defined evaluation criteria.
Analyses quality of service at a site level in order to perform root cause analyses and determine trends, challenges and improvement opportunities. Analyses customer experience data and feedback in conjunction with quality findings to identify drivers of both satisfaction and dissatisfaction.
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Provides feedback to operational management and central Support Services on the quality of service against defined standards and requirements. Administration and Reporting Delivers quality reports and analysis to meet the Business requirements and standard reporting requirements within the Quality function, and overall rain business. Ensure the that reporting provided creates insight to increase the productivity in the sales department. Define, and understand the root cause of the problems that are faced by both customer and agent and present this on a weekly basis. To apply immediately for this position click here: http://www.unique.co.za/candidate_registration_1.aspx?JobID=61001&referrer=Unique |
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| Qualifications: Advantageous – Contact Centre related qualification/ Quality management related qualification. Experience: 2+ years in a Quality Analyst role. 2+ years in a sales environment. 2+ years in a cellular environment. | |
| Contact Centre related qualification/ Quality management related qualification. | |
| Diploma | |
| Available |
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