\n
My prestigious client based in the North of Durban is seeking a Security Operations Manager\u00a0to ensure the overall safety and security of an integrated resort consisting of residential communities and hospitality aspects such as hotels and short-term rentals.<\/p>\n
This will be achieved through the compliance with the relevant regulations and rules; effective utilisation of the necessary safety and security equipment; efficient deployment of contracted service providers in accordance with agreed service level agreements (SLA\u2019s).<\/p>\n
The successful incumbent will be responsible to direct the administration and operations of all security components to attain its goals and objectives in accordance with the policies of this gated Estate and in accordance with the security industry requirements and guidelines by managing all contractual and other service providers and ensuring that they deliver in terms of their SLA\u2019s.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n
\n
\n\n
Duties & Responsibilities<\/h4>\n\n
\n
SLA Management<\/strong><\/p>\n\n- Sources and vets the credentials of potential security service providers for four key sections \u2013 (Access Control and Guarding; Control Room; Technical equipment; back-up Generators)<\/li>\n
- Ensures that Security procedures and implementation thereof is up to standard between all stakeholders<\/li>\n
- Recommends preferred service providers to Board for approval<\/li>\n
- Sources and manages service delivery from approved contracted service providers<\/li>\n
- Ensures that all service providers meet the performance standards in terms of their SLA<\/li>\n
- Monitors and controls service providers to ensure service delivery in accordance with SLA\u2019s<\/li>\n
- Review and verifies the monthly payments to security service providers and submits for approval and release<\/li>\n
- Ensure adherence to all requirements and expectations in line with the SLA<\/li>\n<\/ul>\n
Investigation of all security related incidents<\/strong><\/p>\n\n- Records all security incidents referred<\/li>\n
- Prepare reports and presentations on internal investigations, losses, or violations of regulations policies and procedures and security monthly statistics and present same<\/li>\n
- Identify, investigate, or resolve security breaches<\/li>\n
- Assist in emergency management and contingency planning<\/li>\n
- To be on call for emergency security related incidents<\/li>\n
- Ensures a safe and secure Estate with minimum security incidents<\/li>\n
- Acts as an interface between security and the members on security and risk related issues<\/li>\n
- Conducts a thorough investigation into all security incidents referred<\/li>\n
- Compiles and interrogates incident reports<\/li>\n
- Preparation and Management of departmental budget<\/li>\n
- Database Maintenance and Management<\/li>\n
- Conducts compliance audits on a regular basic<\/li>\n
- Liaison with local emergency authorities<\/li>\n
- Management of all Standard Operating Procedures<\/li>\n<\/ul>\n
Good understanding of:<\/strong><\/p>\n\n- Statutory regulations governing safety and security<\/li>\n
- Rules of the Estate<\/li>\n
- Contracts and contract negotiation<\/li>\n
- Investigation procedures and the rules of evidence<\/li>\n
- Any issues affecting this integrated resort consisting of residential communities and hospitality aspects such as hotels and short-term rentals.<\/li>\n
- Construction regulations<\/li>\n
- Customer service requirements<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n
\n
\n\n
Desired Experience & Qualification<\/h4>\n\n
\n
SKILLS required for the JOB<\/strong><\/p>\n