{"id":61547,"date":"2021-02-19T10:52:57","date_gmt":"2021-02-19T10:52:57","guid":{"rendered":"https:\/\/southafricaportal.com\/?p=61547"},"modified":"2021-02-19T10:52:57","modified_gmt":"2021-02-19T10:52:57","slug":"sanlam-jobs-vacancy-for-helpdesk-administrator-application-details","status":"publish","type":"post","link":"https:\/\/southafricaportal.com\/sanlam-jobs-vacancy-for-helpdesk-administrator-application-details\/","title":{"rendered":"Sanlam Jobs Vacancy for Helpdesk Administrator Application Details"},"content":{"rendered":"<p><strong>Sanlam Vacancy Application Details &#8211; Latest Jobs Opening in South Africa.<\/strong><\/p>\n<h2 style=\"text-align: center;\"><strong><a href=\"https:\/\/i0.wp.com\/southafricaportal.com\/wp-content\/uploads\/2019\/09\/Jobs-in-South-Africa.png?ssl=1\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" data-attachment-id=\"24971\" data-permalink=\"https:\/\/southafricaportal.com\/sappi-southern-africa-jobs-vacancy\/jobs-in-south-africa\/\" data-orig-file=\"https:\/\/i0.wp.com\/southafricaportal.com\/wp-content\/uploads\/2019\/09\/Jobs-in-South-Africa.png?fit=500%2C500&amp;ssl=1\" data-orig-size=\"500,500\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Jobs in South Africa\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/southafricaportal.com\/wp-content\/uploads\/2019\/09\/Jobs-in-South-Africa.png?fit=300%2C300&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/southafricaportal.com\/wp-content\/uploads\/2019\/09\/Jobs-in-South-Africa.png?fit=500%2C500&amp;ssl=1\" class=\"wp-image-24971 alignleft\" src=\"https:\/\/i0.wp.com\/southafricaportal.com\/wp-content\/uploads\/2019\/09\/Jobs-in-South-Africa.png?resize=72%2C72&#038;ssl=1\" alt=\"Jobs in South Africa\" width=\"72\" height=\"72\" srcset=\"https:\/\/i0.wp.com\/southafricaportal.com\/wp-content\/uploads\/2019\/09\/Jobs-in-South-Africa.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/southafricaportal.com\/wp-content\/uploads\/2019\/09\/Jobs-in-South-Africa.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/southafricaportal.com\/wp-content\/uploads\/2019\/09\/Jobs-in-South-Africa.png?w=500&amp;ssl=1 500w\" sizes=\"auto, (max-width: 72px) 100vw, 72px\" \/><\/a><\/strong><\/h2>\n<p>Information about Sanlam Jobs Recruitment application form, vacancy requirements, eligibility, available positions, how to apply, and closing date.<\/p>\n<p>All Eligible and Interested applicants should apply for the <strong>available Job position at Sanlam<\/strong> before the recruitment application deadline published below on <a href=\"https:\/\/southafricaportal.com\">Southafricaportal.com<\/a> as obtained from the official<strong> Sanlam Jobs Careers website\/<a href=\"#\">portal.<\/a><\/strong><\/p>\n<h2><span style=\"text-decoration: underline;\">Sanlam Vacancy Application Details<\/span><\/h2>\n<div class=\"Fh82H2pR\">\n<p><span style=\"text-decoration: underline;\"><strong>Instructions:<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Don\u2019t forget that the\u00a0<b>Sanlam\u00a0<\/b><strong>vacancy application <\/strong>is totally free of charge<\/span><\/li>\n<li>Make sure you meet the vacancy pos<a href=\"#\">i<\/a>tion requirements<\/li>\n<li><span style=\"color: #000000;\">Don\u2019t send anyone money for this recruitment opportunity.<\/span><\/li>\n<li><span style=\"color: #000000;\">Beware of Fraudsters!!!!<\/span><\/li>\n<li><span style=\"color: #000000;\">Subscribe to our notification list with your email to receive the\u00a0<a href=\"https:\/\/southafricaportal.com\/category\/jobs\/\">Latest Jobs Update in South Africa.<\/a><\/span><\/li>\n<\/ul>\n<\/div>\n<h3><span style=\"text-decoration: underline;\">Job Descriptions<\/span><\/h3>\n<p>Who are we?<br \/>\nSanlam Developing Markets (SDM) (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. There are four businesses within the SA Retail Mass cluster, namely; Group Benefits, Individual Life, Safrican Insurance and African Rainbow Life. What will you do?<br \/>\nResponsible for the timely and effective response to IT user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for higher-level problem resolution and advice on both new and established systems. What will make you successful in this role?<br \/>\nAssisting Helpdesk and Application Support Teams<\/p>\n<p>User Access on all Business Solutions Applications<br \/>\nUser Access is to be created as per audit requirements, within SLA and communicated appropriately to users.<\/p>\n<p>Administration<br \/>\nAssign JIRA logs (ticketing system logs) for User Access evenly to the Application Support Team.<br \/>\nAssign general JIRA logs to the relevant Business Solutions Teams.<br \/>\nEnsure integrity of JIRA logs before assigning onwards<br \/>\nMonitor JIRA logs to ensure that completed logs get closed timeously.<br \/>\nCreate and maintain Helpdesk documentation accurately.<br \/>\nCommunication with Business Qualifications and Experience Matric 1-2 years helpdesk experience General computer literacy Microsoft Office (Word &amp; Excel) experience ITIL Foundation (preferable) Knowledge and Skills Business Requirements Definition Client Delivery and incident handling Problem Tracking Tool Reporting and Administration Technologies Personal Attributes Interpersonal savvy &#8211; Contributing independently Decision quality &#8211; Contributing independently Action orientated &#8211; Contributing independently Optimises work processes &#8211; Contributing independently Build a successful career with us<br \/>\nWe\u2019re all about building strong, lasting relationships with our employees. We know that you have hopes for your future \u2013 your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its business clusters \u2013 Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office \u2013 the group provides many opportunities for growth and development. Core Competencies Cultivates innovation &#8211; Contributing independently Customer focus &#8211; Contributing independently Drives results &#8211; Contributing independently Collaborates &#8211; Contributing independently Being resilient &#8211; Contributing independently Turnaround time<br \/>\nThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Our commitment to transformation<br \/>\nThe Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group&#8217;s Employment Equity plan and targets will be considered as part of the selection process.<\/p>\n<p>However, if you have any queries regarding the <strong style=\"font-size: 16px;\"><b>Sanlam\u00a0<\/b><\/strong><strong style=\"font-size: 16px;\">Jobs Vacancy<\/strong><strong style=\"font-size: 16px;\">,\u00a0<\/strong><span style=\"font-size: 16px;\">Please kindly DROP A COMMENT below and we will respond to it as soon as possible.<\/span><\/p>\n<p>Don\u2019t hesitate to\u00a0<strong><a href=\"https:\/\/www.facebook.com\/southafricaportal\/\">Like Us on Facebook\u00a0<\/a><\/strong>to share, discuss, and get the Latest Job Vacancies Updates in South Africa.<\/p>\n<p><strong>If you think this post can be helpful to somebody else, please share it on Twitter, Facebook, Whatsapp or Email it to friends<img decoding=\"async\" class=\"emoji jetpack-lazy-image jetpack-lazy-image--handled\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/13.0.0\/svg\/2764.svg\" alt=\"\u2764\" data-lazy-loaded=\"1\" \/>. There are buttons below for this (easy to use too).<\/strong><\/p>\n<div style=\"margin-top: 0px; margin-bottom: 0px;\" class=\"sharethis-inline-share-buttons\" ><\/div><div class=\"aa-end\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Sanlam Vacancy Application Details &#8211; Latest Jobs Opening in South &hellip; <\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[11],"tags":[102690],"class_list":["post-61547","post","type-post","status-publish","format-standard","hentry","category-jobs","tag-sanlam-jobs-vacancy-for-helpdesk-administrator-application-details"],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Sanlam Jobs Vacancy for Helpdesk Administrator Application Details - South Africa Portal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/southafricaportal.com\/sanlam-jobs-vacancy-for-helpdesk-administrator-application-details\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sanlam Jobs Vacancy for Helpdesk Administrator Application Details - South Africa Portal\" \/>\n<meta property=\"og:description\" content=\"Sanlam Vacancy Application Details &#8211; 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