{"id":69124,"date":"2021-03-22T11:14:42","date_gmt":"2021-03-22T11:14:42","guid":{"rendered":"https:\/\/southafricaportal.com\/?p=69124"},"modified":"2021-03-22T11:14:42","modified_gmt":"2021-03-22T11:14:42","slug":"herotel-snowball-vacancy-application-details","status":"publish","type":"post","link":"https:\/\/southafricaportal.com\/herotel-snowball-vacancy-application-details\/","title":{"rendered":"HeroTel Snowball Vacancy Application Details"},"content":{"rendered":"<p><strong>HeroTel Snowball Vacancy Application Details &#8211; Latest Jobs Opening in South Africa.<\/strong><\/p>\n<h2 style=\"text-align: center;\"><strong><a href=\"https:\/\/i0.wp.com\/southafricaportal.com\/wp-content\/uploads\/2019\/09\/Jobs-in-South-Africa.png?ssl=1\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" data-attachment-id=\"24971\" data-permalink=\"https:\/\/southafricaportal.com\/sappi-southern-africa-jobs-vacancy\/jobs-in-south-africa\/\" data-orig-file=\"https:\/\/i0.wp.com\/southafricaportal.com\/wp-content\/uploads\/2019\/09\/Jobs-in-South-Africa.png?fit=500%2C500&amp;ssl=1\" data-orig-size=\"500,500\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Jobs in South Africa\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/southafricaportal.com\/wp-content\/uploads\/2019\/09\/Jobs-in-South-Africa.png?fit=300%2C300&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/southafricaportal.com\/wp-content\/uploads\/2019\/09\/Jobs-in-South-Africa.png?fit=500%2C500&amp;ssl=1\" class=\"wp-image-24971 alignleft\" src=\"https:\/\/i0.wp.com\/southafricaportal.com\/wp-content\/uploads\/2019\/09\/Jobs-in-South-Africa.png?resize=72%2C72&#038;ssl=1\" alt=\"Jobs in South Africa\" width=\"72\" height=\"72\" srcset=\"https:\/\/i0.wp.com\/southafricaportal.com\/wp-content\/uploads\/2019\/09\/Jobs-in-South-Africa.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/southafricaportal.com\/wp-content\/uploads\/2019\/09\/Jobs-in-South-Africa.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/southafricaportal.com\/wp-content\/uploads\/2019\/09\/Jobs-in-South-Africa.png?w=500&amp;ssl=1 500w\" sizes=\"auto, (max-width: 72px) 100vw, 72px\" \/><\/a><\/strong><\/h2>\n<p>Information about HeroTel Snowball Jobs Recruitment application form, vacancy requirements, eligibility, available positions, how to apply, and closing date.<\/p>\n<p>All Eligible and Interested applicants should apply for the <strong>available Job position at HeroTel Snowball<\/strong> before the recruitment application deadline published below on <a href=\"https:\/\/southafricaportal.com\">Southafricaportal.com<\/a> as obtained from the official<strong> HeroTel Snowball Jobs Careers website\/<a href=\"#\">portal.<\/a><\/strong><\/p>\n<h2><span style=\"text-decoration: underline;\">HeroTel Snowball Vacancy Application Details<\/span><\/h2>\n<div class=\"Fh82H2pR\">\n<p><span style=\"text-decoration: underline;\"><strong>Instructions:<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Don\u2019t forget that the\u00a0<b>HeroTel Snowball\u00a0<\/b><strong>vacancy application <\/strong>is totally free of charge<\/span><\/li>\n<li>Make sure you meet the vacancy pos<a href=\"#\">i<\/a>tion requirements<\/li>\n<li><span style=\"color: #000000;\">Don\u2019t send anyone money for this recruitment opportunity.<\/span><\/li>\n<li><span style=\"color: #000000;\">Beware of Fraudsters!!!!<\/span><\/li>\n<li><span style=\"color: #000000;\">Subscribe to our notification list with your email to receive the\u00a0<a href=\"https:\/\/southafricaportal.com\/category\/jobs\/\">Latest Jobs Update in South Africa.<\/a><\/span><\/li>\n<\/ul>\n<\/div>\n<h3><span style=\"text-decoration: underline;\">Job Descriptions<\/span><\/h3>\n<div>\n<div><b>Company<\/b><\/div>\n<div><b>HeroTel Snowball<\/b><\/div>\n<\/div>\n<div>\n<div><b>Reference #<\/b><\/div>\n<div><\/div>\n<\/div>\n<div>\n<div><b>Published<\/b><\/div>\n<div>19\/03\/2021<\/div>\n<\/div>\n<div>\n<div><b>Contract Type<\/b><\/div>\n<div>Permanent<\/div>\n<\/div>\n<div>\n<div><b>Salary<\/b><\/div>\n<div>Market Related<\/div>\n<\/div>\n<div>\n<div><b>Location<\/b><\/div>\n<div>Stellenbosch, Western Cape, South Africa<\/div>\n<\/div>\n<div>\n<div><b>Introduction<\/b><\/div>\n<div>an Internet Service provider in Stellebosch requires a Helpdesk Agent to assist with clients via telephone and email, with internet service issues and provide support for network related queries on Mikrotik and Ubiquiti equipment setups.<\/div>\n<\/div>\n<div><\/div>\n<div>\n<div><b>Job Functions<\/b><\/div>\n<div>Call Centre<\/div>\n<\/div>\n<div><\/div>\n<div>\n<div><b>Industries<\/b><\/div>\n<div>ICT &#8211; Information &amp; Communications Technology<\/div>\n<\/div>\n<div>\n<div><b>Specification<\/b><\/div>\n<div>1. CALLS:<\/p>\n<ul>\n<li>Accurately screen incoming calls, redirecting calls and taking messages.<\/li>\n<li>Attentive to the call log and identifying possible outages based on the call volume.<\/li>\n<li>Supplying clients with general information regarding their Wireless service, Fibre service &amp;<\/li>\n<\/ul>\n<p>responding to email.<\/p>\n<ul>\n<li>Assisting clients with basic support queries and performing basic troubleshooting.<\/li>\n<\/ul>\n<p>2. Tickets<\/p>\n<ul>\n<li>Log tickets for all client queries, add standard checklist in the ticket and escalate as necessary.<\/li>\n<li>Monitoring Tickets to ensure that tickets are handled \/ resolved efficiently and in a timely manner<\/li>\n<li>Focus on technical tickets &#8211; ensuring prompt responses and escalation of issue cases<\/li>\n<li>Escalation on repeated issues of the same nature for a specific client or tickets that have been<\/li>\n<\/ul>\n<p>open for more than 3 days without being resolved.<\/p>\n<ul>\n<li>Quick turnaround time for resolving queries. 2<\/li>\n<li>Escalate issues accordingly to Tier 2 Engineers.<\/li>\n<\/ul>\n<p>3. Other<\/p>\n<ul>\n<li>Solve basic configuration issues.<\/li>\n<li>Follow basic processes as well as required external escalation steps and contact info when<\/li>\n<\/ul>\n<p>assisting with escalations.<\/p>\n<ul>\n<li>Focusing on monitoring systems &#8211; always be aware of the statuses on monitoring systems including<\/li>\n<\/ul>\n<p>but not limited to Dude and PRTG.<\/p>\n<ul>\n<li>Timely communication both internally and externally (clients).<\/li>\n<li>Continuous training and research outside of office hours (keeping up with what is trending in the<\/li>\n<\/ul>\n<p>market).<\/p><\/div>\n<\/div>\n<div><\/div>\n<div>\n<div><b>Requirements<\/b><br \/>\nPREFERRED SKILLS:<br \/>\nIndustry related (internet services)<br \/>\nTechnical aptitude<br \/>\nProven experience in dealing with customers \/ call center experience<br \/>\nProficiency in English and Afrikaans<br \/>\nAccuracy and attention to detail<br \/>\nFast learner and being proactive<br \/>\nSelf-motivated with a results-driven approach<br \/>\nGreat speaking voice<\/p>\n<p>EDUCATIONAL REQUIREMENTS:<br \/>\nGrade 12 \/ Senior Certificate<br \/>\nN+ &amp; A+ certification (Advantegous)<\/p><\/div>\n<\/div>\n<div>\n<div><b>Job Closing Date<\/b><\/div>\n<div>02\/04\/2021<\/div>\n<\/div>\n<p>However, if you have any queries regarding the <strong style=\"font-size: 16px;\"><b>HeroTel Snowball\u00a0<\/b><\/strong><strong style=\"font-size: 16px;\">Jobs Vacancy<\/strong><strong style=\"font-size: 16px;\">,\u00a0<\/strong><span style=\"font-size: 16px;\">Please kindly DROP A COMMENT below and we will respond to it as soon as possible.<\/span><\/p>\n<p>Don\u2019t hesitate to\u00a0<strong><a href=\"https:\/\/www.facebook.com\/southafricaportal\/\">Like Us on Facebook\u00a0<\/a><\/strong>to share, discuss, and get the Latest Job Vacancies Updates in South Africa.<\/p>\n<p><strong>If you think this post can be helpful to somebody else, please share it on Twitter, Facebook, Whatsapp or Email it to friends<img decoding=\"async\" class=\"emoji jetpack-lazy-image jetpack-lazy-image--handled\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/13.0.0\/svg\/2764.svg\" alt=\"\u2764\" data-lazy-loaded=\"1\" \/>. There are buttons below for this (easy to use too).<\/strong><\/p>\n<div style=\"margin-top: 0px; margin-bottom: 0px;\" class=\"sharethis-inline-share-buttons\" ><\/div><div class=\"aa-end\"><\/div>","protected":false},"excerpt":{"rendered":"<p>HeroTel Snowball Vacancy Application Details &#8211; Latest Jobs Opening in &hellip; <\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[11],"tags":[106003],"class_list":["post-69124","post","type-post","status-publish","format-standard","hentry","category-jobs","tag-herotel-snowball-vacancy-application-details"],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>HeroTel Snowball Vacancy Application Details - South Africa Portal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/southafricaportal.com\/herotel-snowball-vacancy-application-details\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"HeroTel Snowball Vacancy Application Details - South Africa Portal\" \/>\n<meta property=\"og:description\" content=\"HeroTel Snowball Vacancy Application Details &#8211; 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