{"id":98169,"date":"2021-10-21T14:25:37","date_gmt":"2021-10-21T14:25:37","guid":{"rendered":"https:\/\/southafricaportal.com\/?p=98169"},"modified":"2021-10-21T14:25:37","modified_gmt":"2021-10-21T14:25:37","slug":"adaptit-vacancy-application-details","status":"publish","type":"post","link":"https:\/\/southafricaportal.com\/adaptit-vacancy-application-details\/","title":{"rendered":"AdaptIT Vacancy Application Details"},"content":{"rendered":"<p><strong>AdaptIT Vacancy Application Details &#8211; Latest Jobs Opening in South Africa.<\/strong><\/p>\n<h2 style=\"text-align: center;\"><strong><a href=\"https:\/\/i0.wp.com\/southafricaportal.com\/wp-content\/uploads\/2019\/09\/Jobs-in-South-Africa.png?ssl=1\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" data-attachment-id=\"24971\" data-permalink=\"https:\/\/southafricaportal.com\/sappi-southern-africa-jobs-vacancy\/jobs-in-south-africa\/\" data-orig-file=\"https:\/\/i0.wp.com\/southafricaportal.com\/wp-content\/uploads\/2019\/09\/Jobs-in-South-Africa.png?fit=500%2C500&amp;ssl=1\" data-orig-size=\"500,500\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Jobs in South Africa\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/southafricaportal.com\/wp-content\/uploads\/2019\/09\/Jobs-in-South-Africa.png?fit=300%2C300&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/southafricaportal.com\/wp-content\/uploads\/2019\/09\/Jobs-in-South-Africa.png?fit=500%2C500&amp;ssl=1\" class=\"wp-image-24971 alignleft\" src=\"https:\/\/i0.wp.com\/southafricaportal.com\/wp-content\/uploads\/2019\/09\/Jobs-in-South-Africa.png?resize=72%2C72&#038;ssl=1\" alt=\"Jobs in South Africa\" width=\"72\" height=\"72\" srcset=\"https:\/\/i0.wp.com\/southafricaportal.com\/wp-content\/uploads\/2019\/09\/Jobs-in-South-Africa.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/southafricaportal.com\/wp-content\/uploads\/2019\/09\/Jobs-in-South-Africa.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/southafricaportal.com\/wp-content\/uploads\/2019\/09\/Jobs-in-South-Africa.png?w=500&amp;ssl=1 500w\" sizes=\"auto, (max-width: 72px) 100vw, 72px\" \/><\/a><\/strong><\/h2>\n<p>Information about AdaptIT Jobs Recruitment application form, vacancy requirements, eligibility, available positions, how to apply, and closing date.<\/p>\n<p>All Eligible and Interested applicants should apply for the\u00a0<strong>available Job position at AdaptIT<\/strong>\u00a0before the recruitment application deadline published below on\u00a0<a href=\"https:\/\/southafricaportal.com\">Southafricaportal.com<\/a>\u00a0as obtained from the official<strong>\u00a0AdaptIT Jobs Careers website\/<a href=\"#\">portal.<\/a><\/strong><\/p>\n<h2><span style=\"text-decoration: underline;\">AdaptIT Vacancy Application Details<\/span><\/h2>\n<div class=\"Fh82H2pR\">\n<p><span style=\"text-decoration: underline;\"><strong>Instructions:<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Don\u2019t forget that the\u00a0<b>AdaptIT\u00a0<\/b><strong>vacancy application\u00a0<\/strong>is totally free of charge<\/span><\/li>\n<li>Make sure you meet the vacancy pos<a href=\"#\">i<\/a>tion requirements<\/li>\n<li><span style=\"color: #000000;\">Don\u2019t send anyone money for this recruitment opportunity.<\/span><\/li>\n<li><span style=\"color: #000000;\">Beware of Fraudsters!!!!<\/span><\/li>\n<li><span style=\"color: #000000;\">Subscribe to our notification list with your email to receive the\u00a0<a href=\"https:\/\/southafricaportal.com\/category\/jobs\/\">Latest Jobs Update in South Africa.<\/a><\/span><\/li>\n<\/ul>\n<\/div>\n<h3><span style=\"text-decoration: underline;\">Job Descriptions<\/span><\/h3>\n<div>\n<div>\n<p><b>Adapt IT<\/b><br \/>\nSimphony Support Agent<\/p>\n<p>Position Title: Simphony Support Agent<\/p>\n<p>Position reports to: Line Manager Manager<\/p>\n<p>Direct Reports: N\/A<\/p>\n<p>Office Location: Adapt IT Johannesburg Campus<\/p>\n<p>PURPOSE OF THE POSITION<\/p>\n<p>The symphony Support position is a support desk senior function within the organization.As such the<br \/>\nposition comes with a high degree of accountability and responsibility. The below list is not exhaustive<br \/>\nit merely represents a brief summary of some expectations<\/p>\n<p>PRIMARY RESPONSIBILITIES FOR THE ROLE<\/p>\n<ul>\n<li>Look after all server repairs and make sure we always have availability<\/li>\n<\/ul>\n<ul>\n<li>Ensure that you are logged in your phone and available to take client escalations.<\/li>\n<\/ul>\n<ul>\n<li>Monitor and manage the assignment of calls within the team and to other teams.<\/li>\n<\/ul>\n<ul>\n<li>Monitor all cases older than 5 days<\/li>\n<\/ul>\n<ul>\n<li>Ensure that problems or complaints are actioned without delay and that effective follow-up<\/li>\n<\/ul>\n<p>action takes place to avoid recurrence.<\/p>\n<ul>\n<li>Provide technical support on escalated issues.<\/li>\n<\/ul>\n<ul>\n<li>Effectively delegating shift tasks and ensure accomplishment after hours.<\/li>\n<\/ul>\n<ul>\n<li>Address all irregularities within the team with management<\/li>\n<\/ul>\n<ul>\n<li>Identify and advise management of procedures that may require updating or reviewing within the<\/li>\n<\/ul>\n<p>team\/business.<\/p>\n<ul>\n<li>Implement and maintain procedures which contribute to increased efficiency in terms of<\/li>\n<\/ul>\n<p>customer support, i.e. functionality, reporting, automated tasks, etc.<\/p>\n<ul>\n<li>Load servers with correct images to go to site<\/li>\n<\/ul>\n<ul>\n<li>Any other tasks deemed appropriate.<\/li>\n<\/ul>\n<ul>\n<li>Identify repeat issues &amp; assign to the appropriate team for long term solution.<\/li>\n<\/ul>\n<ul>\n<li>Ensure MOS cases are monitored and escalated<\/li>\n<\/ul>\n<ul>\n<li>Document and publish materials related to training.<\/li>\n<\/ul>\n<ul>\n<li>Evaluate staff needs for training and development.<\/li>\n<\/ul>\n<ul>\n<li>Providing appropriate training to the team members.<\/li>\n<\/ul>\n<ul>\n<li>Do boot camps when requested<\/li>\n<\/ul>\n<ul>\n<li>Make sure there are no cases older than a month<\/li>\n<\/ul>\n<ul>\n<li>Do installations when necessary<\/li>\n<\/ul>\n<ul>\n<li>To provide telephonic \/ remote \/ onsite support for all Micros products<\/li>\n<\/ul>\n<ul>\n<li>Clients on \u2018Stop-Support\u2019 are not to be support without the authorization by Management.<\/li>\n<\/ul>\n<ul>\n<li>To ensure accurate and timely updates of logged support issues one the in-house call logging<\/li>\n<\/ul>\n<p>system.<\/p>\n<ul>\n<li>To be aware of escalation procedures as communicated from time to time. Escalation procedures<\/li>\n<\/ul>\n<p>may vary for corporate accounts.<\/p>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<div>\n<div>\n<p><b>Adapt IT<\/b><br \/>\nSimphony Support Agent<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>To make sure the billing process is adhered to with regards to chargeable calls and managed with<\/li>\n<\/ul>\n<p>the help of account managers and projects. *<\/p>\n<ul>\n<li>Be responsible for interaction with customers via email, telephone etc.<\/li>\n<\/ul>\n<ul>\n<li>Research and test problems to confirm, isolate and identify what caused the problem and<\/li>\n<\/ul>\n<p>solutions. When unable to resolve problems, escalate to the correct channels.<\/p>\n<ul>\n<li>Maintain all documentation required by Micros.<\/li>\n<\/ul>\n<ul>\n<li>Assist with the occasional implementing, testing and writing of any documentation that may be<\/li>\n<\/ul>\n<p>required.<\/p>\n<ul>\n<li>Test and troubleshoot new versions prior to release.<\/li>\n<\/ul>\n<ul>\n<li>To employ sound decision making when dealing with customer support issues. i.e. escalation,<\/li>\n<\/ul>\n<p>resolve customer issues in the most efficient manner, in the shortest possible time.<\/p>\n<ul>\n<li>To maintain effective communication with our customers at all times, through a planned program<\/li>\n<\/ul>\n<p>of scheduled telephonic conversations and meetings.<\/p>\n<ul>\n<li>Inform the relevant account managers of support\/maintenance issues regarding their clients.<\/li>\n<\/ul>\n<ul>\n<li>Attend any relevant training course which is set to improve knowledge on the company\u2019s or<\/li>\n<\/ul>\n<p>associated applications<\/p>\n<ul>\n<li>Prioritizing numerous issues of varying severity &amp; service levels and dealing with them<\/li>\n<\/ul>\n<p>accordingly.<\/p>\n<ul>\n<li>Collaborating extensively with peers and other teams to drive problem resolution and contribute<\/li>\n<\/ul>\n<p>in growing the knowledge<\/p>\n<ul>\n<li>Logging and managing support cases with 3rd parties.<\/li>\n<\/ul>\n<ul>\n<li>Dealing with all historical cases \u2013 cases include configuration changes, training cases and<\/li>\n<\/ul>\n<p>balancing queries.*<\/p>\n<ul>\n<li>Will be responsible for support installs this would include new credit card installs and other<\/li>\n<\/ul>\n<p>installs deemed necessary.*<\/p>\n<ul>\n<li>Scheduled patch installs.*<\/li>\n<\/ul>\n<ul>\n<li>Support issues with regards to new database role outs.*<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>MINIMUM QUALIFICATION AND EXPERIENCE REQUIREMENTS<\/p>\n<ul>\n<li>Contribute to employee welfare and show strong human resource management skills; act in a<\/li>\n<\/ul>\n<p>consistently fair manner when dealing with employees; enforce discipline and encourage good<\/p>\n<p>performance.<\/p>\n<ul>\n<li>Actively contribute to the growth and advance of the company by investing and recommending<\/li>\n<\/ul>\n<p>alternative business models, systems, products, which could potentially contribute to growth or<\/p>\n<p>reduce expenditure.<\/p>\n<ul>\n<li>Complete any additional projects which may be assigned from time to time. Such projects may<\/li>\n<\/ul>\n<p>well be outside the scope of the day-to-day responsibilities incorporated in this Job Specification.<\/p>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<div>\n<div>\n<p><b>Adapt IT<\/b><br \/>\nSimphony Support Agent<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Forward relevant product information, fixes, workarounds, known issues, etc\u2026 to relevant<\/li>\n<\/ul>\n<p>personnel within the company.<\/p>\n<ul>\n<li>To maintain effective communication with our clients at all times, through a planned program of<\/li>\n<\/ul>\n<p>scheduled telephonic conversations and meetings.<\/p>\n<ul>\n<li>Keep updated on new technologies available, both on Micros software and hardware products,<\/li>\n<\/ul>\n<p>3rd Party software and hardware products, as well as general IT technologies, related to our<\/p>\n<p>industry.<\/p>\n<ul>\n<li>Regularly visit the Micros \u201cInfo-Net\u201d intranet site, and read any published \u201cProduct Marketing\u201d.<\/li>\n<\/ul>\n<ul>\n<li>Inform the relevant account managers of support \/ maintenance issues regarding their clients<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Contact Person: Mandy Barret<\/p>\n<p>Apply Here: https:\/\/www.dittojobs.com\/jobs\/view\/121133628<\/p>\n<\/div>\n<\/div>\n<p><span style=\"text-decoration: underline;\">\u00a0<\/span><\/p>\n<p>However, if you have any queries regarding the\u00a0<strong style=\"font-size: 16px;\"><b>AdaptIT\u00a0<\/b><\/strong><strong style=\"font-size: 16px;\">Jobs Vacancy<\/strong><strong style=\"font-size: 16px;\">,\u00a0<\/strong><span style=\"font-size: 16px;\">Please kindly DROP A COMMENT below and we will respond to it as soon as possible.<\/span><\/p>\n<p>Don\u2019t hesitate to\u00a0<strong><a href=\"https:\/\/www.facebook.com\/southafricaportal\/\">Like Us on Facebook\u00a0<\/a><\/strong>to share, discuss, and get the Latest Job Vacancies Updates in South Africa.<\/p>\n<p><strong>If you think this post can be helpful to somebody else, please share it on Twitter, Facebook, Whatsapp or Email it to friends<img decoding=\"async\" class=\"emoji jetpack-lazy-image jetpack-lazy-image--handled\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/13.0.0\/svg\/2764.svg\" alt=\"\u2764\" data-lazy-loaded=\"1\" \/>. There are buttons below for this (easy to use too).<\/strong><\/p>\n<div style=\"margin-top: 0px; margin-bottom: 0px;\" class=\"sharethis-inline-share-buttons\" ><\/div><div class=\"aa-end\"><\/div>","protected":false},"excerpt":{"rendered":"<p>AdaptIT Vacancy Application Details &#8211; Latest Jobs Opening in South &hellip; <\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[11],"tags":[112038],"class_list":["post-98169","post","type-post","status-publish","format-standard","hentry","category-jobs","tag-adaptit-vacancy-application-details"],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AdaptIT Vacancy Application Details - South Africa Portal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/southafricaportal.com\/adaptit-vacancy-application-details\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AdaptIT Vacancy Application Details - South Africa Portal\" \/>\n<meta property=\"og:description\" content=\"AdaptIT Vacancy Application Details &#8211; 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