Credit fitness Job Vacancy Application Details

Job Title: Customer Service Representative

Company: Credit Fitness

We are looking for a Customer Service Representative that will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Your responsibilities will include:

• Managing large amounts of incoming phone calls.

• Generating sales leads.

• Identifying and assessing customers’ needs to achieve satisfaction.

• Building sustainable relationships and trust with customer accounts through open and interactive communication.

• Providing accurate, valid and complete information by using the right methods/tools.

• Meeting customer service team sales targets and call handling quotas.

• Handling customer complaints, providing appropriate solutions and alternatives within the time limits; and following up to ensure resolution.

• Keeping records of customer interactions, processing customer accounts and file documents.

• Following communication procedures, guidelines and policies.

• Providing customer feedback.

• And taking the extra mile to engage customers.

Requirements and skills:

• At least 2 years of customer support experience or experience as a Client Service Representative.

• Track record of over-achieving quota.

• Excellent problem solving skills. Must be able to troubleshoot and investigate for information.

• Strong phone contact handling skills and active listening.

• Familiarity with CRM systems and practices.

• Customer orientation and ability to adapt/respond to different types of characters.

• Must be patient, empathetic, and passionately communicative.

• Excellent communication and presentation skills.

• Ability to multitask, prioritise, and manage time effectively.

• Relevant diploma or degree.

Job Type: Temp to perm
Contract length: 12 months

Salary: From R5,000.00 per month