FAIS Ombud Client Care Graduate Internship 2026: Pretoria Opportunity

The FAIS Ombud is offering a Client Care Graduate Internship Programme for 2026 in Pretoria. This 12-month contract is for graduates with an Office Administration Diploma (NQF Level 6) who want to gain practical experience in the financial services sector.

Application Closing Date: 25 September 2026
Location: Pretoria East, Gauteng, South Africa
Programme Duration: 12 months
Stipend: Market Related
Minimum Qualification: Office Administration Diploma (NQF Level 6)
Opportunity Type: Internship

About the FAIS Ombud Client Care Graduate Internship

This internship programme is designed to give graduates valuable workplace experience within the Client Care Department of the Ombud for Financial Services Providers (FAIS Ombud). It is a structured opportunity focused on competency-based training and mentorship. The goal is to help build a pipeline of skilled individuals for the labour market.

The programme offers exposure to the real-world challenges of handling complaints from the public against financial service providers. Interns will work alongside experienced professionals, including lawyers, financial planners, investigators, and negotiators. This provides a well-rounded learning experience in a demanding yet rewarding environment.

About the FAIS Ombud

The Ombud for Financial Services Providers (FAIS Ombud) is an independent regulatory body. Its primary function is to resolve complaints lodged by members of the public against financial services providers. The organisation plays a key role in ensuring fairness and accountability within the financial services industry in South Africa.

The FAIS Ombud operates within the financial sector, specifically dealing with disputes related to financial advice and intermediary services. They aim to provide an accessible and cost-effective dispute resolution mechanism for consumers.

Available Internship Opportunities

This advertisement is specifically for the Client Care Graduate position.

• Client Care Graduate

What the Internship Offers

Successful candidates will gain significant practical experience and professional development. The programme includes:

• Practical workplace experience in a client-facing role.
• Competency-based training and mentorship.
• Exposure to the complaints resolution process in the financial services industry.
• Opportunity to work with legal and financial professionals.
• A chance to develop skills in problem-solving, communication, and conflict management.
• A market-related salary for the duration of the contract.

Programme Duration and Location

This is a 12-month contract position. The internship will be based in Pretoria East, Gauteng, South Africa.

Minimum Requirements

To be considered for this internship, applicants must meet the following criteria:

• Be a South African citizen with a valid South African identity document.
• Hold an Office Administration Diploma at NQF Level 6.
• Possess a strong academic record.
• Be computer literate.
• Show an interest in public service and the financial sector.
• Be energetic, self-driven, and deadline-focused.
• Be able to work effectively in a demanding environment.

Skills and Competencies

The FAIS Ombud is looking for candidates who demonstrate the following skills:

• Strong problem-solving abilities.
• Excellent interpersonal and communication skills.
• Ability to work effectively under pressure.
• Effective deadline management.
• Positive contribution to a team environment.
• Presentation skills.
• Conflict-management skills.
• People-management skills.

Who Should Apply?

This internship is ideal for recent graduates who have completed an Office Administration Diploma and are eager to gain practical experience in a client service role within the financial services sector. If you are a motivated individual interested in public service and possess strong communication and problem-solving skills, this opportunity could be a great starting point for your career.

Required Documents

Applicants are advised to prepare the following documents for their application:

• Updated Curriculum Vitae (CV).
• Certified copy of South African ID document.
• Certified copy of Office Administration Diploma (NQF Level 6).
• Academic transcripts or record.
• Proof of residence.

Applicants should ensure all documents are certified and up-to-date.

How to Apply

Applications must be submitted online via the FAIS Ombud recruitment portal.

Click here to apply for FAIS Ombud Client Care Graduate Internship 2026

You can also visit the main recruitment portal for other vacancies:

Click here to view FAIS Ombud vacancies

Ensure you complete the online form accurately and upload all required certified documents.

Important Notes

• Only shortlisted candidates will be contacted for further assessment.
• The FAIS Ombud reserves the right not to make an appointment.
• Background checks, including security screening and verification of qualifications, may be conducted on recommended candidates.
• Preference will be given to black female candidates and persons living with disabilities to support the FAIS Ombud’s Employment Equity targets.

Closing Date

The closing date for applications is 25 September 2026. Please ensure your application is submitted before this date.

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