Introduction

This Work Readiness Programme has been developed to assist employees to enhance their own career development, allowing employees to learn precise skills and knowledge to improve performance and teaches valuable skills that will assist employees in not only feeling empowered but more confident in what they do as well. With bite-sized microlearning incorporated the Work Readiness Programme allows an employee to still fulfil their daily job duties and does not take away valuable time from work responsibilities.

Course Content

Theme 1: Accessing the World of Work

• Social media in job applications
• Job websites
• Recruitment agencies
• Business networking
• Preparing for an interview
• Dressing for success

Theme 2: Professional Effectiveness Skills

• Ethical decision making
• Time Management
• Labour Relations
• Diversity in the workplace
• Dealing with harassment in the workplace
• Accountability and delegation
• Basic project management skills

Theme 3: Customer Service and Communication skills

• Great customer service
• Communication basics
• Telephone Etiquette
• Meeting internal customer needs

Theme 4: Personal Effectiveness Skills

• Being successful- personal mission statements and life lists
• Stress Management
• Right attitude, right results
• Healthy lifestyle 101
• Dealing with change in the workplace
• Assertiveness and self-confidence
• Emotional intelligence

Theme 5: Business Communication and Writing Skills

• Holding an effective meeting and minute taking
• How to do a great presentation
• Email etiquette- how to write a professional email
• How to write a business letter
• The perfect CV
• Providing feedback in a timely manner

Theme 6: Personal Leadership Skills

• Creativity
• Strategic use of information
• Problem solving
• Situational Leadership
• Teamwork
• How to excel in tricky situations
• Critical Thinking
• Empowering, motivating and inspiring others

Course Design

This course is offered online which gives participants the opportunity to study in their own time and at their own speed. It is recommended that you spend a minimum of 2 hours per week in order to complete the programme within 6-12 months. It is however important to keep in mind that distance education requires strict self-discipline and routine if you are to be successful.

Who Should Enroll

Employees (suitable to any sector)

Certification

A certificate of completion will be issued to participants upon successful completion of the programme which will require that employees complete a total of 38 modules.

Contact Details