G4S SA Learnership Programme application form 2022 | How to apply.
Below, are the details on G4S Cash Solutions (SA) application form 2022, requirements, eligibility, qualifications needed, application guidelines, application deadline, how to apply, closing date, and other opportunities links for South Africans is published here on Southafricaportal.com as well as on the official website/application portal.
G4S SA Application Instructions 2022
The G4S SA application details have been published here. All Eligible and Interested applicants may apply online for this opportunity before the application deadline-closing date.
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G4S SA Learnership Programme Application Details 2022
G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Call Centre learnership based at our operations in Gauteng
G4S Cash Deposita has a leadership opportunity within our Call Centre Consultant based at our operations in Midrand.
Reporting to the National Customer Support Manager, the Call Centre Consultant learner will be learning how to deal with client queries and compile client reports.
The successful incumbent must show characteristics of a self-starter and is able to exercise sound judgement in the pursuit of the achievement of the goals of the call centre. The incumbent will be expected to be results driven and to live the values of the organisation
Duties And Responsibilities
Answering of Calls
Distinguish what the client’s query is.
Resolved queries telephonically – Self resolved
Reference number must be created for all inbound and outbound calls – Google sheets
Proper greeting- must give the client your name, company name.
Email or Call the respective branch for information
Get back to the client with proper feedback.
The average seconds that the agent took to answer the phone
Answering calls within 10 seconds
Agent send reports on time
Always meets deadlines
Never late for work
Emails/contacts branches for missing information
Reports completed on Google sheets
Client info updated on Google Sheets
Loading of G4S online profiles
Perform any ad hoc duty that may be assigned to you by Management from time to time
Health and Safety
Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year
Participate in safety forums created by company for example safety meetings and safety talks
Report all safety incidents to the relevant people
Discuss all safety incidents on all levels
Follow-up on any activities assigned through safety meeting/committee/representative/management
Attend safety education and refresher programmes
Comply with safety policies and procedures at workplace
Distribute safety information as and when required
Basic call centre knowledge
Computer literate – ability to work on Excel, MS Outlook, Word
Communication (written and verbal)
Work under pressure
Dealing with changing circumstances
Attention to detail
Qualifications And Experience
Grade 12 and/or NQ4 with a minimum pass rate of 50%
The candidate should not currently be registered as a full-time student at a tertiary institution
However, if you have queries regarding the G4S SA Application 2022, Please kindly DROP A COMMENT below and we will respond to it as soon as possible.
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