HeroTel Snowball Vacancy Application Details

HeroTel Snowball Vacancy Application Details – Latest Jobs Opening in South Africa.

Information about HeroTel Snowball Jobs Recruitment application form, vacancy requirements, eligibility, available positions, how to apply, and closing date.

All Eligible and Interested applicants should apply for the available Job position at HeroTel Snowball before the recruitment application deadline published below on Southafricaportal.com as obtained from the official HeroTel Snowball Jobs Careers website/portal.

HeroTel Snowball Vacancy Application Details

Instructions:

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Job Descriptions

Company

HeroTel Snowball

Reference #

Published

19/03/2021

Contract Type

Permanent

Salary

Market Related

Location

Stellenbosch, Western Cape, South Africa

Introduction

an Internet Service provider in Stellebosch requires a Helpdesk Agent to assist with clients via telephone and email, with internet service issues and provide support for network related queries on Mikrotik and Ubiquiti equipment setups.

Job Functions

Call Centre

Industries

ICT – Information & Communications Technology

Specification

1. CALLS:

Accurately screen incoming calls, redirecting calls and taking messages.
Attentive to the call log and identifying possible outages based on the call volume.
Supplying clients with general information regarding their Wireless service, Fibre service &

responding to email.

Assisting clients with basic support queries and performing basic troubleshooting.

2. Tickets

Log tickets for all client queries, add standard checklist in the ticket and escalate as necessary.
Monitoring Tickets to ensure that tickets are handled / resolved efficiently and in a timely manner
Focus on technical tickets – ensuring prompt responses and escalation of issue cases
Escalation on repeated issues of the same nature for a specific client or tickets that have been

open for more than 3 days without being resolved.

Quick turnaround time for resolving queries. 2
Escalate issues accordingly to Tier 2 Engineers.

3. Other

Solve basic configuration issues.
Follow basic processes as well as required external escalation steps and contact info when

assisting with escalations.

Focusing on monitoring systems – always be aware of the statuses on monitoring systems including

but not limited to Dude and PRTG.

Timely communication both internally and externally (clients).
Continuous training and research outside of office hours (keeping up with what is trending in the

market).

Requirements
PREFERRED SKILLS:
Industry related (internet services)
Technical aptitude
Proven experience in dealing with customers / call center experience
Proficiency in English and Afrikaans
Accuracy and attention to detail
Fast learner and being proactive
Self-motivated with a results-driven approach
Great speaking voice

EDUCATIONAL REQUIREMENTS:
Grade 12 / Senior Certificate
N+ & A+ certification (Advantegous)

Job Closing Date

02/04/2021

However, if you have any queries regarding the HeroTel Snowball Jobs Vacancy, Please kindly DROP A COMMENT below and we will respond to it as soon as possible.

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