Sanlam Jobs Vacancy for Helpdesk Administrator Application Details

Sanlam Vacancy Application Details – Latest Jobs Opening in South Africa.

Information about Sanlam Jobs Recruitment application form, vacancy requirements, eligibility, available positions, how to apply, and closing date.

All Eligible and Interested applicants should apply for the available Job position at Sanlam before the recruitment application deadline published below on Southafricaportal.com as obtained from the official Sanlam Jobs Careers website/portal.

Sanlam Vacancy Application Details

Job Descriptions

Who are we?
Sanlam Developing Markets (SDM) (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. There are four businesses within the SA Retail Mass cluster, namely; Group Benefits, Individual Life, Safrican Insurance and African Rainbow Life. What will you do?
Responsible for the timely and effective response to IT user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for higher-level problem resolution and advice on both new and established systems. What will make you successful in this role?
Assisting Helpdesk and Application Support Teams

User Access on all Business Solutions Applications
User Access is to be created as per audit requirements, within SLA and communicated appropriately to users.

Administration
Assign JIRA logs (ticketing system logs) for User Access evenly to the Application Support Team.
Assign general JIRA logs to the relevant Business Solutions Teams.
Ensure integrity of JIRA logs before assigning onwards
Monitor JIRA logs to ensure that completed logs get closed timeously.
Create and maintain Helpdesk documentation accurately.
Communication with Business Qualifications and Experience Matric 1-2 years helpdesk experience General computer literacy Microsoft Office (Word & Excel) experience ITIL Foundation (preferable) Knowledge and Skills Business Requirements Definition Client Delivery and incident handling Problem Tracking Tool Reporting and Administration Technologies Personal Attributes Interpersonal savvy – Contributing independently Decision quality – Contributing independently Action orientated – Contributing independently Optimises work processes – Contributing independently Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office – the group provides many opportunities for growth and development. Core Competencies Cultivates innovation – Contributing independently Customer focus – Contributing independently Drives results – Contributing independently Collaborates – Contributing independently Being resilient – Contributing independently Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group’s Employment Equity plan and targets will be considered as part of the selection process.

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