Tenacity Customer Services Call Centre Learnerships 2026: Your Path to a Career

Tenacity Customer Services Call Centre Learnerships 2026 offer a great chance for young South Africans to start a career in customer service. This 13-month program in Cape Town’s Northern Suburbs combines classroom learning with real job experience. If you are unemployed and looking to gain skills in call centres or finance, this could be your next step.

About the Program

Tenacity runs this learnership to help unemployed youth aged 18 to 30. It leads to a Micro Finance qualification at NQF Level 4. Participants work in the customer services team while attending training sessions. The program runs for 13 months and focuses on practical skills for contact centres, financial services, administration, and client support.

What You Will Gain

You will get hands-on call centre experience and classroom training. At the end, you earn a nationally recognized qualification. The program builds customer service skills, business knowledge, and technical workplace abilities. You will also learn about customer account management, communication, and problem-solving. These skills work well in many industries.

Key Responsibilities

Learners must attend all training and complete assessments. You will build a Portfolio of Evidence to show your progress. Daily tasks include helping customers via phone calls, both inbound and outbound. Handle queries and complaints in a professional way. Process account details accurately and solve issues using company rules. Follow policies and standards at all times.

Minimum Requirements

You need a Grade 12 or Matric certificate. Be 18 to 30 years old, unemployed, and with little or no prior work experience. You cannot be studying full-time or part-time right now. Avoid applying if you joined another learnership in the last 12 months. Be ready for shift work, including weekends. Math or Mathematical Literacy is a plus.

Skills and Competencies Needed

Look for strong communication and a focus on customer needs. Problem-solving under pressure is key. Show a positive attitude, good work ethic, and time management. Be adaptable, flexible, and confident with people.

Employment Equity

Tenacity gives preference to Employment Equity candidates and people with disabilities. This fits their transformation goals.

Why Apply

This learnership gives you work experience and a qualification. Build skills for customer service and call centres. Enter the financial services field and boost your job chances. It is perfect for youth starting out in support roles.

How to Apply

Apply online through the link provided by Tenacity. Commit to the full 13 months with training and work. Shortlisted candidates get contacted, so apply soon.

SHARE THIS POST WITH OTHERS