Zest Hospitality Job Vacancy Application Details

Role Profile: Receptionist

Job Purpose: To welcome all visitors, employees, and partners in in line with Zest’s exceptional and memorable customer experience philosophy and values. Must also align to client values and service expectations

Kingsmead, Durban

Minimum Experience:

• 1-2 years Front of House/Frontline experience in a corporate environment or
• 1-2 Years customer facing experience
• Experience in managing a highly pressured Reception desk
• Experience in dealing with irate clients
• Ability to successfully execute all tasks without/minimum supervision

Minimum Qualification

• Matric
• Post Matric Qualification in Hospitality, Customer Management will be advantageous

OUTPUTS

• Establish and build strong and productive relationship with client representatives.
• Ability to multi-task between handling a busy switchboard and Reception
• De-escalate irate customers and ensure they are attended to by the relevant consultant timeously
• Understand client requirements and ensure daily communication is maintained with the client in terms of operational service delivery requirements
• Excellent email and telephone etiquette

OPERATIONAL EXCELLENCE

• Welcome all visitors, clients and employees
• Direct and/or escort visitors, where necessary
• Keep record of all visitors granted access into the building
• Ensure access / security protocols are adhered to all times
• Ensure that reception, meeting rooms and other connect areas are always kept to a high standard of neatness and cleanliness,
• Work with facilities management teams to ensure the management of the plants, decorations, displays and publications on the floor in the work areas and/or waiting areas to ensure that materials/products are current and up to date
• Follow up on Helpdesk calls logged and escalate to relevant manager should calls logged remain un-actioned
• Assist in all other service areas when required

BEHAVIOURAL COMPETENCIES

• Customer Centric
• Highly self-motivated and team oriented
• Good Problem solving and analytical abilities
• Excellent Communication (Written and Oral) Skills
• Innovative
• Approachable and presentable
• Excellent Conflict handling skills
• Ability to work under pressure

TECHNICAL COMPETENCIES

• Ms Office knowledge (Outlook, Word, Excel)
• Ability to create reports
• Ability to adapt and learn new systems

Closing date: 9th December 2022

Job Type: Permanent

Ability to commute/relocate:

• Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (Required)

Education:

• High School (matric) (Required)