Old Mutual Trainee Call Centre Agent Programme 2026: Gain Experience in Financial Services

Old Mutual is offering a Trainee Call Centre Agent Programme for 2026, providing an excellent opportunity for South Africans to gain valuable workplace experience. This six-month fixed-term contract is ideal for individuals with Matric who are looking to start a career in customer service within the financial sector.

Application Closing Date: 22 July 2026
Location: Pinelands, Cape Town, Western Cape, South Africa
Programme Duration: Six-month fixed-term contract
Stipend: Not specified
Minimum Qualification: Matric

About the Old Mutual Trainee Call Centre Agent Programme 2026

This programme is designed to offer entry-level exposure to customer service, call centre operations, and financial services administration. As a trainee, you will be part of the RMM business within Old Mutual’s Mass Foundation division. The role focuses on providing essential customer support under direct supervision.

You will receive workplace coaching and support to learn how to effectively respond to customer inquiries, provide accurate information, and resolve routine queries. The programme also covers escalating complex matters, following call centre procedures, and meeting service quality standards. Maintaining professional communication with customers is a key aspect of this role.

About Old Mutual

Old Mutual is a prominent financial services group with operations across Africa. Its Mass Foundation business specifically caters to customers in the low- and emerging-middle-income markets. This division focuses on providing access to essential financial products, customer support, and related services.

What the Learnership Offers

Successful trainees will gain practical workplace experience in a customer-facing role. The programme offers structured training and exposure to the financial services industry. You will develop essential skills in customer service and call centre operations.

Key benefits include:

• Workplace experience in a financial services environment.
• Structured training and coaching.
• Exposure to customer service and call centre operations.
• Development of practical communication and problem-solving skills.
• Opportunity to learn about Old Mutual’s products and processes.

Programme Duration and Location

This is a six-month fixed-term contract. The position is based in Pinelands, Cape Town, Western Cape, South Africa. Successful candidates must be available to work flexible hours within the operational requirements of the call centre.

Minimum Requirements

To be considered for this programme, applicants must meet the following criteria:

• A Matric or Grade 12 certificate.
• Proof of registration for tertiary studies.
• Good communication skills.
• Basic computer literacy.
• The ability to work flexible call centre hours.
• A customer-focused attitude.
• The ability to work under supervision.
• A willingness to learn.

Proof of tertiary registration must be provided at the time of application.

Competencies Required

Old Mutual is looking for candidates who demonstrate a range of skills and personal qualities. These include:

• Accountability
• Verbal and written communication skills
• Computer literacy, including Microsoft Excel
• Office administration ability
• Customer-service skills
• Ability to meet goals
• Attention to detail
• Problem-solving ability
• Time management
• Ability to work effectively with others
• Action-oriented approach
• Self-awareness
• Trustworthiness
• Confidence in interactions
• Willingness to accept coaching
• Ability to work in a structured environment

Who Should Apply?

This trainee programme is ideal for unemployed South African youth who have completed Matric and are registered for tertiary studies. If you are looking to gain initial workplace experience in customer service and financial administration, and you are comfortable handling customer inquiries over the phone, this opportunity could be a great fit. It suits individuals who are eager to learn, willing to accept feedback, and can work effectively under supervision.

Required Documents

Applicants should prepare the following documents for their application:

• An updated CV.
• A copy of your South African identity document.
• A copy of your Matric certificate.
• Proof of registration for tertiary studies.
• A recent academic record, if requested.
• Any additional documents required on the application portal.

Ensure your CV clearly highlights any customer-service, administration, or computer skills you possess.

How to Apply

Applications must be submitted through the official Old Mutual careers platform.

Click here to apply for the Old Mutual Trainee Call Centre Agent Programme 2026

Use the following details to identify the opportunity:

• Position: Trainee Call Centre Agent
• Job requisition number: JR-81546

Applicants should:

1. Open the official vacancy page.
2. Create or access an applicant profile.
3. Complete the online application form accurately.
4. Upload an updated CV.
5. Upload proof of tertiary registration.
6. Attach all required supporting documents.
7. Review your application carefully before submitting.
8. Submit your application before the deadline.

Important Notes

Before submitting your application, please confirm the following:

• You have completed Matric.
• You are registered for tertiary studies and have proof of registration.
• You are available to work flexible weekday and Saturday shifts.
• Your CV contains current and correct contact details.
• Your computer and communication skills are clearly listed.
• All required sections of the application form are complete.
• Your application will be submitted before 23:59 on 22 July 2026.

Closing Date

Applications close on 22 July 2026 at 23:59. It is advisable to apply early to avoid any last-minute technical issues or incomplete submissions.

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