Philadelphia Airport Replaces Global Entry Kiosks with Camera System

Philadelphia International Airport has become the first U.S. airport to introduce a new camera-based system for its Global Entry arrivals process. This update replaces the traditional arrival kiosks with a more modern, identity-checking camera setup. The change is part of U.S. Customs and Border Protection’s (CBP) ongoing efforts to improve traveler efficiency and the overall arrival experience.

How the New Global Entry Process Works

The updated system is designed for members of the Global Entry program, which offers expedited clearance for pre-approved, low-risk travelers. As members approach the processing area, cameras automatically begin an identity check. Travelers are then guided by on-screen prompts to help the cameras accurately verify their identity and membership status.

These prompts may include instructions to remove items like glasses, face coverings, or hats to ensure a clear view of the traveler’s face. Once the system confirms the traveler’s identity and membership, a completion message directs them to continue. If the system needs further verification, travelers will be prompted to present a travel document or seek assistance from an officer.

Goals of the New System

According to CBP, the primary goals of this new camera-based process are to make traveler processing more efficient and to improve the international arrivals experience. By removing the need for physical kiosks, CBP aims to streamline the flow of travelers through the airport. This change is also intended to enhance national security by ensuring accurate identity verification.

While Philadelphia is the first airport to implement this specific kiosk-replacement process, CBP has stated plans to expand the system. The agency intends to roll out this updated experience to as many as 38 terminals across 30 high-volume airports. This expansion includes some Preclearance locations.

Global Entry Program Requirements

To be eligible for the Global Entry program, travelers must undergo a background check and complete an in-person interview. Once approved, members can use the expedited entry process at participating airports. Additionally, members have the option to use the Trusted Traveler app at certain locations to report their arrival and submit customs declarations, further simplifying the process.

CBP has not yet released specific data on processing times or efficiency gains resulting from the new system at Philadelphia International Airport. The agency is focused on the rollout and aims to gather data as the program becomes more established.

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